Dispatch and Delivery
(a) All deliveries are made by registered courier and do not require a signature.
(b) Delivery costs for all items (excluding large oversize items) are as follows:
Spend under $100 - $5 delivery charge.
Spend over $100 - free delivery.
All purchases - International Courier (tracked) - $30.00
(c) Large oversize items - there will be a surcharge for large, oversize items. If you would like to order a large oversize item please contact us prior to purchase so we can advise of the delivery costs.
(d) Enquiries for items not displayed on the website will incur standard freight costs based on dimensions and weight.
(e) Thomas's is unable to internationally send wooden items, cane items, food items or goods that may considered dangerous.
(f) Any applicable taxes or duty charges are to be paid by the recipient of the package.
2. Delivery Times
(a) National orders are sent using Post Haste Couriers. THIS SHIPPING METHOD IS FULLY TRACKED AND TRACED and although we endeavour to deliver to you overnight it can take 2-4 working days to arrive after your payment has been confirmed. If your order has not arrived by then please email email@example.com with your order number and contact details.
(b) Orders to Australia are couriered using NZ Post. Delivery can take 2 - 6 working days, to arrive after your payment has been confirmed. To enable you to track your parcel the tracking number will be emailed to you. If your order has not arrived by then please email firstname.lastname@example.org with your order number and contact details.