Dispatch and Delivery



1.Delivery

(a) All deliveries are made by registered courier and will require a signature.

(b) Delivery costs for all items (excluding large oversize items) are as follows:

New Zealand
Spend under $100 - $5 delivery charge.
Spend over $100 – free delivery. 

Australia
Spend under $150 - $25 delivery charge.
Spend over $150 – free delivery.

(c)Large oversize items - there will be a surcharge for large, oversize items. If you would like to order a large oversize item please contact us prior to purchase so we can advise of the delivery costs.

(d) Enquiries for items not displayed on the website will incur standard freight costs based on dimensions and weight.

(e) Thomas's does not currently deliver items to rural addresses within New Zealand or Australia or to any other countries,

(f) Thomas's is unable to internationally send wooden items, cane items, food items or goods that may considered dangerous.

(g) Any applicable taxes or duty charges are to be paid by the recipient of the package.




2.DELIVERY TIMES

(a)National orders are sent using PBT couriers or Courier Post. THIS SHIPPING METHOD IS FULLY TRACKED AND TRACED and although we endeavour to deliver to you overnight it can take 2-4 working days to arrive after your payment has been confirmed. If your order has not arrived by then please email enquiries@thomass.co.nz with your order number and contact details.

(b)Orders to Australia are sent using DHL. This shipping method can take 4 - 10 working days to arrive after your payment has been confirmed. If our order has not arrived by then please email enquiries@thomass.co.nz with your order number and contact details.